When your clients speak, what are you hearing?

Communicating Empathically, one of the 3 Dynamics of Chasing Positivity, means seeking to understand another person’s perspective without being distracted by your own agenda.

These 3 steps can help you get there.

Number 1, leave yourself behind. Focus on what the other person is saying, rather than your inner thoughts.

Number 2, ask questions with genuine interest. Go deeper to gain insights about their underlying thoughts.

And number 3, validate what they are saying. Even if you don’t agree, acknowledge their perspective.

To learn more about how communicating empathically can help you improve your conversations and inspire clients to act, visit eatonvance.com/chasingpositivity. 

The views expressed in these posts are those of the authors and are current only through the date stated. These views are subject to change at any time based upon market or other conditions, and Eaton Vance disclaims any responsibility to update such views. These views may not be relied upon as investment advice and, because investment decisions for Eaton Vance are based on many factors, may not be relied upon as an indication of trading intent on behalf of any Eaton Vance fund. The discussion herein is general in nature and is provided for informational purposes only. There is no guarantee as to its accuracy or completeness. Past performance is no guarantee of future results.

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