When your clients speak, what are you hearing?

Communicating Empathically, one of the 3 Dynamics of Chasing Positivity, means seeking to understand another person’s perspective without being distracted by your own agenda.

These 3 steps can help you get there.

Number 1, leave yourself behind. Focus on what the other person is saying, rather than your inner thoughts.

Number 2, ask questions with genuine interest. Go deeper to gain insights about their underlying thoughts.

And number 3, validate what they are saying. Even if you don’t agree, acknowledge their perspective.

To learn more about how communicating empathically can help you improve your conversations and inspire clients to act, visit eatonvance.com/chasingpositivity. 
  

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